Maruti Suzuki establishes a new record – Services over 24.5 Lakh vehicles in one month

Maruti Suzuki India Limited (MSIL) has reached a milestone in its after-sales operations by serving over 24.5 Lakh vehicles in May 2025, marking the highest load of monthly service in the company’s history. The record includes a mix of paid services, free services and repairs of execution: demonstrating the scale and efficiency of the largest network of car services of India.

This historical result was made possible by the large service infrastructure of Maruti Suzuki, which now includes over 5,400 points of service in the metropolitan city, small cities and rural regions. The wide range of the network was essential to meet the needs of a growing customer base and ensure timely maintenance of high quality vehicles.

Roadmap at 2030 – 8,000 points of contact and readiness

Looking to the future, Maruti Suzuki plans to expand its network of services to 8,000 points of contact of the 2030-31 year, satisfying a wider range of customer requirements through innovative services formats. To support the next EV launch of the company, preparations are also underway to organize 1,500 service seminars ready for EV in over 1,000 cities, equipped with specialized tools and trained staff to manage electric vehicles efficiently.

Commenting on the milestone, Mr. Hisashi Takeuchi, CEO and CEOMaruti Suzuki India Limited said: “This is the first time in the history of the company that we served over 24.5 Lakh vehicles in a month, a result that reflects the scale, depth and efficiency of the service network. It is the result of the tireless efforts of our service teams and members throughout the country.”

He added: “The good quality after-sales service is essential for maintaining the health of vehicles, leading to a delicious car ownership experience and strengthening customer loyalty. Even before starting mass sales of vehicles in India, our goal was to build a network of robust services, a basis that continues to support us how we expand our activities. Even our launch of EV.

Innovative and customer focusing service formats

Over the years, Maruti Suzuki has introduced a series of service format in the sector, ranging from traditional seminars to mobile service vans and quick response teams (QRT) that offer assistance along the road. These solutions have been crucial to maintain a high customer satisfaction, especially during natural emergencies or disasters.

By further improving its digital interface, the company uses chatbots and vocal assistants fueled by artificial intelligence and ensures that the seminar staff is trained in the latest transversal technologies and skills. The high levels of location of the parties allow a faster availability and a more convenient service, contributing to the reduction of the inactivity times of the vehicles and the fastest turning point.