The decision to use robot throughout the Henn Na “portfolio is taken by case with a case depending on the position and market conditions”, according to the Mami Matsumoto spokesperson.
In general, Henn Na’s robots can improve operational efficiency by cutting the costs of work. Given the deficiency of labor in progress of Japan (and the drop in the birth rate), the droids are also ready to hold open positions. Once guests get used to their strengths and weaknesses, they can find the lack of convenient human interaction.
A decade later By opening his first hotel in 2015, the management of Henn Na has settled on a model of hybrid staff composed of humans and humanoids. The hotel now manages about 150 robots in the check-in desks or in the rooms inside 14 of its Japanese hotels.
Churi, the personal assistant in the room used in the first days of the hotel, has been updated since then: in the Henn Na Na Na a Maiham Bay and Osaka Namba, compact humanoid robots on a net level, the human robots called Robohon are in dedicated cash that can transform the lighting and the air that approach the vicinity of the vicinity. Attractions and culinary options. They can also perform more than 70 dances, including Hula, Flamenco, Ballet and Traditional Japanese dance.
Henn Na Hotel robots are quite realistic.Photography: Timothée Lambrecq
Some robots of Henn Na Hotel wear uncontaminated white uniforms, blue silk scarves and white caps that are perfectly found on top of their black bobs.Photography: Timothée Lambrecq
As the technology becomes more reliable and guests report a constant service quality, the hotel is taking into consideration the distribution of more robots in places where the chain can reduce work costs and improve efficiency without damaging customer satisfaction.
The staff in some Henn Na offices dropped from about 40 to eight. A great advantage for companies, in particular for the 24 -hour hospitality sector, 7 days a week, is that robots work for all hours of the day, which increases customer satisfaction, according to a 2023 report by Stockton University researchers entitled “An examination of Henn Na Hotel”.
Henn Na has often been used as a case of study to explore the way customers respond to robotic integration, Noel Criscione-Naylor, a professor of hospitality in Stockton and one of the authors of the relationship, writes on an e-mail to Wired. Although the research is limited, he says, “it is reasonable to assume that the more new or more the robot appears, the more likely it is that it can provide a sense of value or entertainment perceived to the guest”.
However, the authors note in the relationship, when anthropomorphic robots seem human, “guests tend to expect that they have total human skills and with current technology, robots have difficulty involving humans, who can create a negative customer experience”. So maybe don’t expect the closing service from a skinjob soon.